Scroll Top

Terms and conditions of HDWR online stores - Hardware for business

General Terms and Conditions

1. Scope of application

For all orders via our online store by consumers and entrepreneurs, the following terms and conditions apply.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

The following shall apply vis-à-vis entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.

2. Contracting party, conclusion of contract

The contract of sale is concluded with HDWR Global sp. z o.o., ul. Dmowskiego 28, 63-000 Środa Wielkopolska, Poland (EU TAX: PL7861700636, Company number: 302852637)

By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

3. Contract language, contract text storage

The languages available for the conclusion of the contract are German and English. The contract text will not be stored by us.

4. Delivery conditions

In addition to the listed product prices, shipping costs may be charged. For more information on shipping costs, please refer to the offers of each store.

We only deliver by mail order. Picking up the goods yourself is unfortunately not possible.

We do not make deliveries to packing stations.

5. Payment

Different payment methods are available in our stores, depending on the preference of local residents.

6. Right of withdrawal

Consumers have a statutory right of withdrawal as described in the withdrawal policy. Businesses do not have a voluntary right of withdrawal.

7. Retention of title

The goods remain our property until full payment is made. For entrepreneurs, the following provisions additionally apply: We reserve ownership of the goods until all claims arising from ongoing business relationships have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from this resale - regardless of the combination or mixing of the goods subject to retention of title with the new item - to the extent of the invoice amount, and we accept this assignment. You remain entitled to assert claims, but we may also assert claims ourselves to the extent that you fail to meet your payment obligations.

8. Transport damages

The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance company.

9. Warranty and Guarantees

Unless expressly agreed otherwise below, the statutory liability law applies

When consumers purchase used goods, the following applies: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.

For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The sale of used goods is subject to the exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.

For entrepreneurs, only our own information and the manufacturer's product descriptions, which were included in the contract, are deemed to be an agreement regarding the quality of the goods; We assume no liability for public statements made by the manufacturer or other advertising statements.

If the delivered item is defective, we will first provide a warranty to entrepreneurs at our discretion by eliminating the defect (repair) or by delivering a defect-free item (replacement delivery).

The above restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents

10. Liability

We always have unlimited liability for claims due to damage caused by us, our legal representatives or vicarious agents

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely, (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage that typically has to be expected is limited. Otherwise, claims for damages are excluded.

11. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.